Patient Billing

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Over 70% of patients indicate a preference for digital communication rather than paper. We have listened to our patients and are now using secure, digital methods to aid billing for the services rendered by our radiologists for your recent imaging exam/procedure. Our dedicated patient service team is ready to assist you with any questions or concerns about your bill for services rendered by our radiologists .

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Serving Since 1957


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Good to know

The Process Of Your Radiology Report

Patient's physician requests a radiology examination

Your physician needed diagnostic imaging results to assess your health concerns. His/her staff made an appointment for you at our imaging center or one of our hospital affiliates. Learn about our specialties here.

At the imaging center / Hospital radiology department

You went to the imaging center or Hospital Outpatient Department where your exam was performed. The technologist performed the imaging requested by your referring physician. The type of imaging requested could be an X-ray, CT-scan, Mammogram, MRI or Ultrasound.

Imaging exam interpreted by one of our Radiologists

We preformed your procedure, read your exam, and prepared a report for your physician. Meet our Radiologists here.

Report sent to your doctor

Your doctor received the report prepared by one of our radiologists. View sample of our report here.

We send claim to the patient's insurance

After submitting the report to your doctor, Pueblo Radiology sends a bill for our professional services to your insurance company. If you had services in the Hospital Outpatient Department, the hospital will bill your insurance for their part of your care and we will bill for the Radiologist’s services related to performing your procedure and reading your imaging study.

We send bill to patient

We sent you a bill for the imaging services we provided for any balance due, deductible or co-pay. Again, this is a separate bill from the hospital/clinic. You can pay your bill online using our seamless patient portal.

If you have questions, read the section below or fill out this form.

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Medical Records Retrieval

We use to help patients and attorneys retrieve medical records safey. Chartswap enables HIPAA-compliant medical record request of information (ROI) and medical records retrieval between registered requestors and medical record providers.


Fast & Easy

Our Patient Portal

Patients can now have full access and control over their payment plans, insurance updates, statement download and more, all through our patient portal.

Need a payment plan? Use our patient portal to set up the payment plan most suitable for you.


San Luis Diagnostic Center sends patients a separate bill from the hospital for our radiology services. Our bill looks like this form.

Frequently Asked Questions

What Is Pueblo Radiology ?

Pueblo Radiology Medical Group was founded in 1957, and its original goal remains the same. Although technology changes, Pueblo Radiology’s mission statement hasn’t changed. Our goal continues — to provide the highest quality diagnostic imaging in a professional yet compassionate manner — with timely scheduling and results for our patients, referring physicians, and hospital affiliates.


Why Did I Receive A Text Message?

The text message from Pueblo Radiology is regarding an action needed on your account. For example, a balance might be remaining for the physician services provided during your recent visit.

Why Am I Receiving This Bill?

You are receiving this bill for the services provided by the radiologist. This charge is separate from the hospital bill.


Why Do I Receive Separate Bills From The Hospital And The Physician?

Every hospital visit involves different physician specialists and hospital resources. A physician specialist is typically required to submit their billing separate from the hospital. For example, if you came to the emergency room and had an X-ray and laboratory tests, you may receive a bill from the emergency room physician for their professional services, but also, a bill from the radiologist for interpreting any X-rays.

How Can I Request A Copy Of My Statement?

To receive a copy of your statement, please log into the Patient Portal, below and click on “Download Statement”. Instructions will be provided on the multiple ways you can receive your statement there.

Can I Add Or Change My Insurance?

Yes, you can log into the Patient Portal to modify or add multiple insurance policies to your account. Pueblo Radiology will submit the bill to your insurance carrier with the information we have on file. 

Why Did My Insurance Pay Only A Part Of My Bill?

Most insurance plans require that you pay a co-payment, coinsurance or deductible for your health care expenses. Please contact your insurance company for further questions about your health care coverage. You may also log into our Patient Portal to ensure that we have your most current and accurate insurance information.

How Can I Pay My Bill Or Set Up A Payment Plan?

If you log into the Patient Portal below with your information, you can find options to pay your bill or set up a payment plan and make an initial payment. PatientFolio accepts all major credit cards.

What Do I Do If I Am Unable To Log Into The Portal.

For technical assistance, please call the following number: (805) 250-7539

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